MetriX presents measurement related errors in the widget area on the right hand side of the UI, they can usually easily be solved by changing the position of the cargo according to the instructions on the screen. Hardware related errors are presented as full screen messages and completely block the measurement workflow. They usually require manual interactions with the hardware and / or a reboot or power cycle of the system.
Measurement is fluctuating
Solution: The item or the whole system still moves or something is interfering with the measurement. Wait for the movement to stop or eliminate the source of the interference.
Object is unmeasurable
Solution: The object cannot be measured because one or more restrictions (listed in best practice) apply.
Object is undersized
Solution: The object is too small to be measured reliably.
Object is not centered
Solution: Place the object closer to the center of the measurement area.
Object is not correctly orientated
Solution: Rotate the object so that it’s oriented roughly diagonally under the system.
Object is oversized
Solution: The object is too large to be measured.
Object is not box shaped
Solution: Only applies to L1XX systems. This object's shape is not suited to be measured with this system type.
Object violates the Region of Interest
Solution: Object exceeds one or more of the measurement area boundaries. Move it fully into the measurement area.
Object is too tall
Solution: Object height is above the specifications.
No object or object not detected
Solution: The measurement area is empty or the object is invisible to the system (see best practice).
(Full screen hardware error message)
Solution: Check the piece of hardware mentioned in the error message. Power cycle it if possible. If applicable, check the cables to the device. Power cycle the whole system. If the error persists, contact the MetriX service.
Low disk space
Solution: Please contact your MetriXFreight Support Team.
The measurement area is empty
Solution: This is the standard screen. Please initiate a measurement.